Return Policy

Thank you for shopping with Balaji Groups! We take pride in delivering high-quality products to our customers. Please read our return policy carefully as it outlines the conditions under which we accept returns.

1. No Return Policy

At Balaji Groups, we do not accept returns for any products unless the item received is damaged or defective upon delivery.

2. Conditions for a Return

A return will only be processed under the following conditions:

1. The product was received in a damaged or defective state.
2. A video proof of unboxing the order is provided. The video must clearly show:
   • The package being unsealed for the first time.
   • The damaged or defective product inside the package.
3. The request for a return must be submitted within 24 hours of receiving the product.

3. Steps to Request a Return

If your product meets the above conditions, please follow these steps:

1. Email us at support@thebalajigroups.co.in with the subject line: “Return Request – Order #[Your Order Number]”.
2. Attach the video proof of unboxing that clearly shows the issue with the product.
3. Provide the following details in your email:
   • Name
   • Order ID
   • Date of Purchase
   • Description of the issue

Once we receive your request, our team will review the video and respond within 2–3 business days with the next steps.

4. Replacement or Refund

If your return request is approved:

• We will replace the damaged or defective product at no additional cost.
• If a replacement is not possible, we will issue a refund to the original payment method.

5. Non-Returnable Products

The following products are not eligible for return:

• Products without video proof of unboxing.
• Products that are not damaged or defective.
• Products reported for return after 24 hours of delivery.

6. Contact Us

If you have any questions about our return policy, please reach out to us:

• Email: support@thebalajigroups.co.in
• Phone: +91 8073955776
• Address: YT Road, Kodi Circle, Tiptur, Ka 572201

This Return Policy is designed to ensure fairness and transparency while safeguarding both your interests and ours. Thank you for choosing Balaji Groups!